fik77 Privacy Policy

fik77 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the fik77 online betting and casino platform at https://fik77.app (the "Platform"). This Privacy Policy sets out in full and transparent terms what personal data we collect from you, the purposes for which we process it, the legal basis on which we rely, how long we retain it, with whom we share it, and the rights you have in relation to your personal data.

This Privacy Policy applies to all Players and visitors to the Platform, including those who browse without registering. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

fik77 primarily serves English-preference players located across Indonesia, including in major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta. Where applicable, our data practices are aligned with the data protection obligations imposed by our international gaming licence and with internationally recognised privacy frameworks.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that relates to an identified or identifiable natural person; this includes name, email address, phone number, IP address, device identifiers, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" — fik77, the entity that determines the purposes and means of Processing your Personal Data.
• "Data Processor" — a third party that Processes Personal Data on behalf of fik77, strictly under fik77's documented instructions and under a binding data processing agreement.
• "Player" / "User" / "you" — any individual who accesses, registers, or uses the fik77 Platform.
• "KYC Data" — identity and age-verification documents submitted by a Player as part of the Know Your Customer process, including copies of Indonesian National Identity Cards (KTP), selfies, and bank statements.
• "Sensitive Data" — a sub-category of Personal Data warranting heightened protection, including financial account information, government-issued identity documents, and any data revealing health status (such as self-exclusion status under our Responsible Gaming programme).
• "Cookie" — a small text file placed on your device by the Platform for purposes including session management, analytics, and personalisation.

fik77 collects the following categories of Personal Data, depending on how you interact with the Platform:

We do not intentionally collect Sensitive Data beyond what is listed above. We do not collect racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data beyond the liveness check inherent in the KTP selfie submission.

fik77 collects Personal Data through the following channels:

• Direct Submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or completing any form on the Platform.
• Automated Technologies: Technical and Usage Data collected automatically when you access the Platform, including through Cookies, web beacons, server logs, and similar tracking technologies. See Section 8 (Cookies & Tracking) for full details.
• Payment Processors: Confirmation and transaction reference data shared by our payment partners (such as bank transfer confirmation from BCA or BRI, or e-wallet transaction data from OVO or DANA) when you make a deposit or withdrawal.
• Game Studio Providers: Aggregated game-session data (game played, stake amount, outcome, RTP data) supplied by certified studio providers including Pragmatic Play, Evolution Gaming, Microgaming, and others integrated into the Platform.
• Fraud & Security Screening: Data returned by our third-party fraud detection and identity verification partners during the KYC and ongoing account monitoring processes.
• Publicly Available Sources: In limited circumstances, information from publicly available databases for the purpose of sanctions screening or Politically Exposed Person (PEP) checks required under our AML compliance obligations.

fik77 processes your Personal Data for the following specific and documented purposes:

• Account Creation & Management: To register your Player Account, authenticate your identity at login, and manage your account settings and preferences throughout the customer relationship.
• KYC & Regulatory Compliance: To verify your identity and age (confirming you are at least 21 years of age), meet our anti-money-laundering (AML) obligations, conduct ongoing sanctions and PEP screening, and fulfil the compliance requirements of our international gaming licence.
• Payment Processing: To credit deposits to your Real Money Wallet, process withdrawal requests to your registered Indonesian bank account or e-wallet, and maintain accurate financial records.
• Service Delivery: To provide access to all fik77 games and betting markets — including sportsbook, live casino, slots, fish shooting, and bingo — and to ensure the Platform functions correctly on your device.
• Customer Support: To respond to your support queries, resolve complaints, and maintain a record of communications for quality assurance and dispute resolution purposes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, bonus abuse, and other prohibited conduct listed in our Terms & Conditions.
• Responsible Gaming: To enforce self-exclusion requests, deposit limits, and time-out features, and to identify patterns of play that may indicate problem gambling, as part of our duty of care under our gaming licence.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.
• Platform Improvement & Analytics: To analyse aggregated usage patterns, identify technical issues, optimise game and feature performance, and improve the overall Player experience on the Platform.
• Legal Obligations & Dispute Resolution: To comply with applicable legal requirements, respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims.

fik77 processes your Personal Data on one or more of the following legal bases:

Where we rely on legitimate interests as our legal basis, we have assessed that those interests are not overridden by your privacy rights and interests, taking into account the nature of the data processed and the reasonable expectations of Players using an online gaming platform.

fik77 does not sell your Personal Data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors & Financial Institutions: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum transaction data required to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Specialist third-party identity verification services that process your KYC documents on our behalf under binding data processing agreements with strict confidentiality obligations.
• Game Studio Providers: Certified game studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft) receive a pseudonymous Player identifier and session parameters necessary to deliver their games through the Platform. These providers do not receive your full identity data.
• Fraud Detection & Security Services: Third-party vendors that provide real-time fraud scoring, device fingerprinting, and AML screening services. These vendors act as Data Processors under our instruction.
• Cloud Infrastructure & Hosting Providers: Our Platform is hosted on enterprise-grade cloud infrastructure. Our hosting providers process data on our behalf and are contractually bound to meet our security standards.
• Customer Support Platform: Our live chat and ticketing systems are operated using a third-party customer support platform. Support agents access only the account data necessary to resolve your query.
• Legal & Regulatory Authorities: We may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by law, a valid court order, or our gaming licence obligations. We will notify you of such a disclosure where legally permitted to do so.

fik77 uses Cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. The following categories of Cookies are used:

fik77 does not use third-party advertising Cookies or cross-site tracking Cookies. We do not share your browsing data with advertising networks or data brokers.

You can manage Cookie preferences through your browser settings. Please be aware that disabling functional or analytics Cookies may affect your experience on the Platform. Disabling strictly necessary or security Cookies will prevent the Platform from operating correctly.

fik77 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

At the end of the applicable retention period, Personal Data is either securely deleted or anonymised so that it can no longer be associated with any individual. Data subject to active legal proceedings or regulatory investigations may be retained beyond these standard periods until the matter is fully resolved.

fik77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your device and fik77's servers is protected by TLS 1.3 encryption. Our Platform enforces HTTPS with HSTS headers to prevent downgrade attacks.
• Data-at-Rest Encryption: All Personal Data, KYC documents, and financial records stored in our databases are encrypted using AES-256 encryption.
• Access Controls: Access to Player Personal Data by fik77 staff is role-based and granted on a strict need-to-know basis. All internal access events are logged and subject to regular audit review.
• Multi-Factor Authentication: Administrative access to fik77's backend systems requires multi-factor authentication. We strongly recommend that Players enable two-factor authentication (2FA) on their Player Accounts where available.
• Intrusion Detection & Monitoring: fik77's infrastructure is monitored 24/7 by automated intrusion detection systems. Security incidents are escalated to our security team immediately upon detection.
• Penetration Testing: We conduct independent penetration testing of our Platform at least annually and following significant technical changes, to proactively identify and remediate vulnerabilities.
• Incident Response: In the event of a Personal Data breach that poses a risk to your rights and interests, fik77 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

While we apply industry-leading security standards, no system is entirely immune to risk. You are responsible for keeping your Account credentials confidential and for notifying fik77 support immediately if you suspect unauthorised access to your Account.

As a Player on the fik77 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond within 30 calendar days of receiving a valid request.

If we discover that Personal Data has been collected from a person under the age of 21, we will immediately suspend the associated Account, delete all related Personal Data, and return any deposited funds to the originating payment instrument within a reasonable timeframe, subject to verification of the return account details.

If you are a parent or guardian and believe that a minor in your care has registered an Account on the fik77 Platform, please contact our support team immediately via live chat or at [email protected]. We take all such reports with the utmost seriousness and will act promptly.

fik77 operates as an internationally licensed platform. As a result, some of your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia, including countries where fik77's cloud infrastructure, game studio providers, or other Data Processors are based.

Where Personal Data is transferred internationally, fik77 ensures that adequate safeguards are in place to protect your data, including:

• Transferring only to countries recognised as providing an adequate level of data protection by the relevant licensing authority.
• Implementing Standard Contractual Clauses (SCCs) or equivalent contractual protections in agreements with international Data Processors.
• Conducting data transfer impact assessments where required to assess the risks of international transfers and implement supplementary measures as necessary.

By using the fik77 Platform, you acknowledge and consent to the international transfer of your Personal Data as described in this section, subject to the protections outlined above.